We call you back
As soon as we can, usually the same working day. If you asked for a particular time, that is the time we ring.
Contact
Start with a conversation.
Whether you are browsing, have an offer accepted, or your deal ends next spring — tell us where you are and we will tell you what is worth doing next.
Office Mon–Fri 9am–6pm · Appointments Mon–Sat 8am–10pm
Request a call back
Leave us three details and we will call you.
Tell us a time that suits and we will ring you then. Plenty of the people we look after work shifts — nurses, carers, drivers — so appointments run from eight in the morning to ten at night, Monday to Saturday. If eleven on a Tuesday is the only time you are awake, say so.
Telephone0796 1234 888
Email
office@rosmortgages.com
OfficeNew City House, 57–63 Ring Way, Preston PR1 1AF
Registered office
20 Heol Penycae, Gorseinon, Swansea SA4 4ZB
Office hours
Monday to Friday, 9am – 6pm
Come in without an appointment
Come in without an appointment
Appointments
Monday to Saturday, 8am – 10pm
By phone, video or WhatsApp. Sunday on request.
By phone, video or WhatsApp. Sunday on request.
If eleven on a Tuesday is the only time you are awake, say so.
What happens after you get in touch
No surprisesA proper first conversation
Twenty to thirty minutes on your situation. Nothing is recommended and nothing is charged at this stage.
You decide
We set out what we would do and why, in writing. If the answer is to wait, we will tell you that too.
Finding us
Preston city centre
New City House
57–63 Ring Way
Preston PR1 1AF Loaded only when you ask, so nothing from Google touches your device first.
Preston PR1 1AF Loaded only when you ask, so nothing from Google touches your device first.
The address
New City House, 57–63 Ring Way, Preston PR1 1AF. Ring Way is the inner ring road through the city centre; the building is on it, so most satnavs will take you to the door on the postcode alone.
By bus
Preston bus station is less than a minute’s walk away — about as close as it is possible to be. If you are coming from anywhere in Lancashire, this is the easy way.
By train
Preston railway station is roughly 1.1 miles away — a twenty to twenty-five minute walk, or a short taxi. Tell us which train you are on and we will have the kettle going.
By car
City centre, just off the A59, with the M6 and M61 close by. The multi-storey at the bus station is the nearest parking — ask us when you book and we will tell you where people usually leave the car.
When you arrive
Come to reception at New City House and ask for ROS Mortgages. If anything about getting here is difficult — steps, distance, parking — tell us beforehand and we will sort it out, or come to you.
Most of our work is done by phone and video, so please ring before you travel — the advisers are not always at the desk, and we would rather see you properly than squeeze you in.
Extra support
If you need us to work differently, say so.
Nobody is rushed here, and asking for something to be made easier costs you nothing and changes nothing about the advice you get. Tell whoever you speak to, at any point — at the first call or years later.